How Can We Help You?

Contact our consultant support using an online form and before please check the answers to some frequently asked questions below

Just press the 'Register Now' button at the top of the page and complete the short registration process.

Just use the "Sign In" button at the top right corner or the window to log in with your email and password.

At LifeReader we treat all your personal information with the strictest confidentially, please see our Privacy Policy for full details.

We currently accept Visa and Mastercard cards for payment. A valid card is required to make a Reading of any kind.

Yes we do.

When you successfully register your credit card at LifeReader a temporary pre-authorisation amount of $1 may show on your card statement. Please be assured this is NOT a transaction and will automatically disappear within 7 days as though it were never there. The pre-authorisation just verifies that the card being registered is valid.

To add funds to your LifeReader account click on your "Account" menu and then "Add funds". On the Add funds page you can select your preferred payment method and the amount you wish to top up your account with. On this page you can also manage your Auto refill settings.

At registration you can enter a username. This username is communicated to the readers in chat and call readings. It is also shown on all public feedbacks on our pages. This means that the username will be publicly visible on the internet, so please choose your username in such a way that it fits with your privacy needs. If you need or want to change your username, please contact support.

In order to protect your Privacy and Personal account information we ask that you register a password that is unique and known only to you. You can change your password at any time in the personal information page of your LifeReader account. If you feel that your password has become known please contact support and we will help you change your password. Please be aware that our Terms and Conditions explicitly place responsibility of keeping your login details and your computer systems on you. LifeReader does not under any circumstances accept any responsibility for breach of security on systems outside of our physical servers. This also voids any right to a refund, should it be known that your systems were compromised or someone used your password to access your account, unless it can be irrefutably proven that the breach occured on the LifeReader servers.

You can recover your password by clicking on the "Sign In" link at the top right and then pressing the "Forgot Password" button. There you can enter the email address you registered with to recover your password.

To register your phone number, go to your "Account Details". There you can enter either a landline or mobile number. We make all calls through an international system, so you simply choose the country your phone is registered in from the drop-down menu. The country pre-dial is then updated below it. You then enter your phone number without leading zero's. So if your phone number is "0123456789" you enter just "123456789". Then just make sure you save your changes to fully register the details in the system To choose which phone you will be called on, select the phone type in the "My Settings - Please call me on my" panel on the right. And just to make sure we show you the number you will be called on before you make a call reading again.

You can look at the online reader list on the homepage or any of the category and sub-category pages using the tabs at the top of the screen or by clicking the homepage. To find out more about a reader just click on their image or their short description text to see their full profile. We know that some people don't "click" with Readers straight away and that is why we offer the first 4 Minutes with each Reader absolutely Free. Please always ensure that you read and understand the information which is presented in the pre-Reading confirmation screen. This screen includes all details of pricing and special offers which will apply to your Reading. Only click to confirm if you agree to the stated information. If you are uncertain in any way please first ask our Support Team who will be happy to clarify for you.

If a Reader is Busy or Offline you can choose to "Reserve Callback". You can choose in what time the reader can call you back on your registered phone number. So if you know you will be around for 3 hours, choose three hours :) The Reader will be informed of your Callback Request and will endeavour to call you back in the time you chose. It can happen that the reader does not fulfill a Callback in time, so do check back in later or use the LifeMail intramail to arrange for a suitable reading time.

Best place to find out about that is to go to the How It Works page - You find that information in the right hand side.

LifeReader uses advanced Chat and communications technology to keep the page up to date. If your internet connection is slow or your on a mobile or wireless connection or dial up the connection might not be fast enough to give you the best experience. We recommend broadband speeds for best experience. We do recommend to use a modern browser like Google Chrome, Firefox or Internet Explorer 9. Older browsers may have issues we can not support. We do not support IE6, IE7 anymore and IE8 is also not considered in future developments. Also check out our Cookies & Cache FAQ

LifeReader uses cookies to store important session information to make things work on the site in cookies. We do however not store any personal data or anything that identifies you in our cookies. It is important to have cookies enabled to use LifeReader. We also allow you to store some parts of the website on your browser cache so the site loads faster. At times it can be useful to clear your Cookies & Cache, especially when things dont seem to work all of a sudden. This often happens after an upgrade of the system, when some files have changed. See the links below for more information on how to: How to clear your Cookies How to clear your Cache

After your reading you can leave feedback about the reading at a popup screen. You can also leave feedback up to 7 days after the reading in your "History & Feedback" page. Should you want to change or leave feedback after that, please contact consultant support. Also be aware that we reserve the right to edit any feedback that is derogatory or defamatory. See our Review Guidelines